Terms & Conditions (Delivery & Returns)

Terms and Conditions

Ava and Luc Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are aware of any changes. This policy is effective from 28 September 2011.

This website is owned and operated by Ava and Luc Ltd:

Company number: 7442555

The terms "you", "your", refers to the user or viewer of the Ava & Luc Ltd website.


This website and its content is copyright of Ava and Luc Ltd. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

you may print or download to a local hard disk extracts for your personal and non-commercial use only.

you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.


At Ava and Luc Ltd we aim to keep the order process simple. All goods descriptions and prices will be shown on the Ava and Luc online shop at the time you place your order. The goods are subject to availability. If on receipt of your order the goods you have ordered are not  in stock, Ava and Luc Ltd will inform you as soon as possible and refund you for any sum that has been paid by you or debited from your credit card or debit card for the goods. Refunds will be processed within 14 days.

Once orders are complete, upon receipt of your order, we will send an email of confirmation of order to you. This will include your order number and details of goods that you have ordered. This will only be an acknowledgement of your order and not an order acceptance. Once payment has been taken from your credit or debit card you will receive a additional email that goods are ready for dispatch. Delivery will not take place until cleared funds are received.


All prices are shown in Pounds Sterling. All of our prices include VAT where it applies. Delivery charges may apply.
Occasionally Ava and Luc Ltd will offer reduced prices and promotions, this will only be valid for a specified period.
All major credit and debit cards are accepted and you are not required to have an account with Paypal when completing your payment.

Security policy

We have a secure site which means that you can order in a safe and secure environment. Rest assured that we use the most advanced and secure payment processing services available.


Please take the time to read these terms of sale carefully before placing your order.

All orders will be sent via Royal Mail and will require a signature. Please note that these delivery dates are based on UK post office estimates; Ava and Luc Ltd cannot be held responsible if delivery is delayed because of events outside of our control. Your purchase will be sent to the address that was given at the time of placing your order, please ensure that all details are correct.

Ava and Luc Ltd delivers to the United Kingdom, Europe and parts of the rest of the World. Please check before ordering if your countries can be selected for delivery. All orders delivered outside the UK may be subject to import duties and taxes. Ava and Luc Ltd take no responsibility for the import duties and taxes and you are solely responsible for these payments.

Orders placed before 12.00 pm on a working day will be processed that day. If orders are placed after 12:00pm it will be processed within 1 working day.



UK standard delivery    - £2.99 for orders under £40 (2-3 days)

FREE UK standard delivery - for orders over £40 (2-3 days)

UK next working day delivery - £6.99

Europe - £6.99 (3-4 working days)

Rest of World - £9.99 (3-7 working days)


We hope you love your Ava and Luc Ltd products but if you are not entirely satisfied we are happy to refund or exchange any item purchased via our website within 21 days of purchase. Delivery charges are non-refundable - but if you require an exchange we will send you a replacement by via Royal Mail free of charge (UK only). Please enclose a note with your order number and/or receipt as we cannot issue a return without this.

We can only issue refunds to the purchaser. Returns must be unused and in a resaleable condition, with the swing ticket still attached. We recommend that goods are returned using Recorded Delivery as we cannot accept responsibility for items lost in transit.

You should receive your refund or exchange (providing item/s requested are in stock) within 14 working days. We endeavour to process this as quickly as possible.

Please note any sale/reduced items are non returnable.

This does not affect your statutory rights.

Please send the returned goods to:

 Ava & Luc Ltd Returns

The Dovecote, Brook Farm

Main Street



DE65 6EF

This does not affect your statutory rights.


In addition to our returns policy the seven day cooling - off period applies. Under the Distance Selling Regulations you have 7 working days (beginning the day after receipt) to cancel. Your statutory rights are not affected by our returns policy.

Privacy policy

We do not store credit or debit card details and we do not share any customer information with third parties, however we may send you  promotional information from time to time.